Refund policy

Returns and refunds

We do not accept returns of customized products unless the issue is due to a fault of Luxury Resort Merch, such as incorrect decoration.

When Luxury Resort Merch is at fault, our usual remedy is to replace the affected product. A refund is a last resort and is considered case by case after a conversation with the customer, rather than being automatic.

If there is an issue with your order, please contact us at cs@luxuryresortmerch.com so we can discuss it with you.

This policy does not limit any rights you may have under applicable law.